Frequently Asked Questions
Help! I can’t light my wooden wick!
Wooden wicks are beautiful, but they can be tricky at times. I recommend using a long lighter (I LOVE this one!), not matches, especially your first time lighting it. Hold the flame to the wick for several seconds, and it should light.
Do you ship outside of the United States?
Currently we just ship to Canada.
What happens if my package gets damaged or lost in the mail?
Once the package is in the hands of the mail courier, it’s unfortunately their responsibility. If you have any issues, please contact them directly.
Are your fragrances safe if they aren’t essential oils?
We use blends of fine fragrance and essential oils that are phthalate free, some are natural. Read more about our ingredients here.